Essential Duties and Responsibilities
- Provide general information concerning the members’ credit union products and services by telephone or email.
- Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance.
- Promote Credit Union products and services based on member’s needs. Respond to Home Banking messages and inquiries.
- Respond to voicemail messages.
- Escort members to their safe deposit box.
- Schedule appointments as needed.
- Back up the reception desk.
- Assist members with account changes such as name/address changes and perform file maintenance in all systems as needed.
- Assist members with requests for wire transfers, stop payment requests, share draft check orders/pending order verifications, copy of paid draft requests, Easy Reach Applications, ACH origination requests, and verification of deposits.
- Remain current in any changes relating to the Member Services procedures.
- Fill in as a Member Services Specialist when needed.
- Perform other duties as required or assigned, which are reasonably within the scope of the duties in this job classification
Requirements
The successful applicant will be motivated and team-oriented, with a desire to provide great member service. Strong interpersonal skills, professional appearance, solid work ethic, reliable attendance, and the ability to be detail-oriented are also required. A high school diploma or GED is required.
Benefits and Compensation
Maine Family Credit Union offers a competitive wage, a comprehensive benefits package, and a great working environment.
If you are interested in this position, please complete the application below.
Maine Family Federal Credit Union is an Equal Opportunity Employer.