Products & Services

 

Freeze and Unfreeze Debit Card

 
Temporarily Misplaced or Lost Debit Cards Can Now Be Frozen

If you've ever misplaced your card and/or panicked knowing it wasn't where you thought it was—then we can help. Now, when you misplace your Maine Family FCU Debit Card, you can temporarily freeze the card on Homebanking or the Mobile app until you find it! Once you recover the card, you can unfreeze it and continue using it as you did before.

Freezing your card isn't a notification that your card is lost or stolen, or that there have been unauthorized transactions on your account. Freezing simply means no
transactions can be made until you find your card. To report your Visa®Card lost or stolen, contact the Card Services Department at (207) 783-2071, or 1-800-991-4961 24 hours a day, 7 days a week.

If your card is Frozen, NO PURCHASES can be made using that Debit Card until that card is unfrozen.

How to Freeze and Unfreeze From Homebanking

Once Signed into Homebanking:

1. From the "Accounts" page, choose the corresponding checking account for the Debit Card you wish to freeze or unfreeze.                        

2. Once under the corresponding checking account, click the "Freeze Card" button.

3. A review screen will appear with the card's last four digits and detailed information regarding what type of transactions will not be authorized. Click "Freeze" to continue.

4. A confirmation screen will appear confirming the card is frozen.

5. To Unfreeze the account, click the "Unfreeze Card" button.

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How to Freeze and Unfreeze From Mobile App

Once Signed into Mobile app

1. From the "Accounts" page, choose the corresponding checking account for the Debit Card you wish to freeze or unfreeze. 

2. Once under the corresponding checking account, tap the "Freeze Card" button.

3. A review screen will appear with the card's last four digits and detailed information regarding what type of transactions will not be authorized. Tap "Freeze" to continue.

4. A confirmation screen will appear confirming the card is frozen.

5. To Unfreeze the account, tap the "Unfreeze Card" button.

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CONTACT US
  • Address: 555 Sabattus St., Lewiston, ME 04240
  • Branch Locations
  • Phone: 207-783-2071
  • Routing #: 211287913
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